Privacy & Cookie Policy

Budapest Voyager
 Legal business name: Eppel László E.V.
 Website: budapestvoyager.com
 Last updated: 16 August 2026


1. Who We Are

Budapest Voyager is operated by Eppel László E.V., a Budapest-based provider of private convertible sightseeing tours.

We respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or make a booking.

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable, Eppel László E.V. is responsible for the processing of personal data described in this policy.

Legal business name: Eppel László E.V.
 Trading name: Budapest Voyager

 Google / visitor location: 1051 Budapest Apáczai Csere János u. 12–14.

 Official registered address: 1028 Budapest Kazinczy u. 4.
 Company tax number: 91151964-1-41
 Email: info@budapestvoyager.com
 Phone  / WhatsApp: +36 309 311 166

In this policy, “we”, “us” and “our” refer to Budapest Voyager.

2. What This Policy Covers

This Privacy & Cookie Policy explains how we may collect, use, store and protect personal information when you:

  • Visit the Budapest Voyager website
  • Browse our tours and other pages
  • Contact us by email, telephone or WhatsApp
  • Submit an enquiry or contact form
  • Make or manage a tour booking
  • Use booking features powered by Bókun
  • Submit a review or other feedback
  • Interact with cookies, analytics or other technologies used on our website

This policy does not apply to websites or services operated independently by third parties. When you follow a link to another website or use a third-party service, that service's own privacy policy may apply.

3. Information We May Collect

The information we collect depends on how you interact with Budapest Voyager.

Information You Provide

When you contact us, make an enquiry or book a tour, we may receive information such as:

  • Name
  • Email address
  • Telephone number
  • Number of guests
  • Selected tour
  • Preferred date or time
  • Meeting or pickup information, where applicable
  • Questions, requests or other messages
  • Language preferences
  • Information you voluntarily provide when communicating with us

Please only provide information that is necessary for your enquiry or booking.

Booking Information

Our website uses Bókun booking technology to help manage tours and reservations.

When you make a booking, information may be collected and processed in connection with:

  • Your selected tour
  • Booking date and tour date
  • Number of participants
  • Customer contact details
  • Booking status
  • Cancellation or modification information
  • Special requests or booking notes
  • Payment and transaction information

Payment information may be processed by the relevant payment or booking service provider. We do not intentionally store complete payment card details on our own website.

Technical Information

When you visit our website, certain technical information may automatically be processed. Depending on the technologies enabled on the website, this may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Approximate location
  • Date and time of access
  • Referring website
  • Website interactions
  • Cookie and consent preferences

4. How We Use Your Information

We use personal information only where necessary for legitimate business, contractual, legal or consent-based purposes.

This may include:

  • Responding to enquiries
  • Managing tour bookings
  • Providing customer support
  • Sending booking confirmations and important tour information
  • Managing cancellations or booking changes
  • Communicating with customers before or after a tour
  • Improving our website and services
  • Understanding how visitors use our website
  • Maintaining website security
  • Preventing misuse or fraudulent activity
  • Managing customer feedback and reviews
  • Meeting accounting, tax and other legal obligations
  • Establishing or defending legal claims where necessary

We do not sell your personal information.

5. Legal Basis for Processing

Where GDPR or similar data protection legislation applies, we process personal information on one or more of the following legal bases.

Contract

We may process information when it is necessary to arrange, manage or provide a tour that you have booked.

Legitimate Interests

We may process information where necessary for legitimate business purposes, such as responding to enquiries, maintaining customer relationships, improving our services, protecting our website and preventing misuse.

Consent

We may ask for your consent before using certain non-essential cookies, analytics technologies, marketing technologies or other optional services.

Where processing is based on consent, you may withdraw that consent at any time.

Legal Obligations

We may retain or process information where necessary to comply with legal, accounting, tax or other regulatory requirements.

6. Bókun Bookings

Our website uses Bókun as part of our booking and tour-management system.

When you use a Bókun-powered booking function, information submitted during the booking process may be processed by Bókun and relevant service providers involved in providing the booking service.

This may include information needed to:

  • Process your reservation
  • Check tour availability
  • Manage booking details
  • Process payments where applicable
  • Send booking confirmations
  • Manage cancellations or amendments
  • Provide customer and operational support

Bókun may process personal information under its own privacy and data-processing terms.

When using a Bókun booking function, you should also review the applicable information provided by Bókun and any payment provider involved in your transaction.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device when you visit a website. They can help websites remember preferences, operate correctly and understand how visitors use the site.

Depending on the services enabled on the website, cookies may fall into the following categories.

Essential Cookies

These cookies may be necessary for basic website functionality, security, preferences, forms or booking features.

Because these technologies may be required for the website or booking service to function, they generally cannot be disabled through the website's cookie settings.

Analytics Cookies

Analytics technologies may help us understand how visitors use the website, such as which pages are viewed and how visitors interact with the site.

Where consent is legally required, these technologies will only be activated after the appropriate consent has been provided.

Marketing Cookies

If marketing or advertising technologies are enabled on the website, they may be used to measure advertising performance or provide more relevant marketing.

These technologies will be used in accordance with applicable consent requirements.

Third-Party Technologies

Some third-party services integrated into the website may use their own cookies or similar technologies.

These may include booking services, analytics services, maps, videos, review services or other embedded content.

8. Managing Cookie Preferences

Where a cookie consent tool is available, you may be able to:

  • Accept all cookies
  • Reject non-essential cookies
  • Select individual cookie categories
  • Change your preferences later

You can also control cookies through your browser settings.

Please note that disabling certain cookies may affect some website features, including aspects of the booking experience.

9. Third-Party Services

We may use third-party services to help operate our website and business.

Depending on the services currently enabled, these may include:

  • Bókun
  • Payment providers
  • Website hosting or website-building services
  • Email providers
  • Analytics providers
  • Cookie-consent providers
  • Review platforms
  • Communication services such as WhatsApp
  • Maps or other embedded content

These third parties may process personal information according to their own terms and privacy policies.

We recommend reviewing the privacy information of third-party services before submitting personal information through them.

10. WhatsApp and Direct Communication

Budapest Voyager may provide a WhatsApp contact option so that customers can communicate with us directly.

If you contact us through WhatsApp, your communication and contact information will also be processed by WhatsApp/Meta according to their applicable terms and privacy policy.

We may use the information you provide through WhatsApp to:

  • Respond to questions
  • Discuss tour arrangements
  • Assist with bookings
  • Provide customer support
  • Communicate important information about your tour

Please avoid sending unnecessary sensitive personal information through WhatsApp.

WhatsApp / Phone: +36 309 311 166

11. Reviews and Feedback

We value feedback from our guests and may display genuine customer reviews or testimonials from platforms such as Bókun, GetYourGuide and Google.

Where reviews are displayed or linked from third-party platforms, the relevant platform's own terms and privacy policy may apply.

If you voluntarily provide feedback directly to Budapest Voyager, we may use it to improve our services and, where appropriate, display it as a testimonial with your permission or in accordance with applicable law.

12. Who We May Share Information With

We may share personal information with trusted service providers where this is necessary to operate our business, provide our tours or meet legal obligations.

These may include:

  • Bókun and booking technology providers
  • Payment providers
  • Website and hosting providers
  • Email and communication providers
  • Analytics providers
  • Cookie-consent providers
  • Professional advisers
  • Accountants or legal advisers
  • Government authorities where legally required

We do not sell customer personal information.

We only provide information to third parties where there is an appropriate reason for doing so.

13. International Data Transfers

Some service providers we use may process information outside Hungary or the European Economic Area.

Where applicable law requires safeguards for international transfers, we will seek to rely on an appropriate lawful mechanism, such as an adequacy decision, contractual safeguards or another legally recognised transfer mechanism.

14. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

For example:

  • Enquiry information may be retained for as long as necessary to respond and manage the enquiry.
  • Booking information may be retained for as long as necessary to provide the service and meet applicable accounting, tax and legal requirements.
  • Communication records may be retained where necessary to manage customer relationships or resolve disputes.
  • Consent records may be retained where necessary to demonstrate and manage consent.
  • Legal records may be retained for as long as necessary to comply with legal obligations or establish, exercise or defend legal claims.

When information is no longer required, it may be deleted, anonymised or securely retained where the law requires continued retention.

15. Your Data Protection Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a relevant data protection authority

To exercise your rights or ask a privacy-related question, contact us at:

Email: info@budapestvoyager.com

We may need to verify your identity before completing certain requests.

16. Marketing Communications

We may occasionally communicate with customers about Budapest Voyager services where we have a lawful basis to do so.

Where consent is required for promotional communications, we will obtain that consent before sending them.

You can withdraw marketing consent or unsubscribe from promotional communications at any time.

Messages necessary to manage an existing booking, such as confirmations, schedule changes or important tour information, are not considered promotional marketing.

17. Children's Privacy

Our tours and website may be used by families, but our website is not specifically directed at children.

We do not knowingly request unnecessary personal information directly from children.

Where information about a child is required for a booking, it should be provided by a parent, guardian or another authorised adult.

18. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online communication system or electronic storage method can be guaranteed to be completely secure.

For this reason, we encourage customers to avoid sending unnecessary sensitive information through online forms, email or messaging services.

19. Third-Party Links

Our website may contain links to third-party websites and services, including booking platforms, review platforms and other external websites.

We are not responsible for the privacy practices, security or content of websites that we do not operate.

When you leave the Budapest Voyager website, we recommend reviewing the privacy policy of the website you visit.

20. Changes to This Policy

We may update this Privacy & Cookie Policy when our website, services, technologies or legal obligations change.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage visitors to review this page periodically to stay informed about how we handle personal information.

21. Contact Us

If you have any questions about this Privacy & Cookie Policy or how Budapest Voyager handles personal information, please contact us.

Budapest Voyager

Legal business name: Eppel László E.V.
 Trading name: Budapest Voyager
 Google / visitor location: 1051 Budapest Apáczai Csere János u. 12–14.

 Official registered address: 1028 Budapest Kazinczy u. 4.
 Company tax number: 91151964-1-41
 Email: info@budapestvoyager.com
 Phone / WhatsApp: +36 309 311 166
 Website: budapestvoyager.com


We will be happy to assist with privacy-related questions or requests concerning your personal information.