Budapest Voyager - Privacy & Cookie Policy

 

Website: budapestvoyager.com

 

Last updated: 29 June 2026

 

1. Who we are

 

This Privacy & Cookie Policy explains how Budapest Voyager collects, uses and protects personal data when you visit our website, contact us, use our booking functions, or book one of our private sightseeing experiences.

 

For the purposes of this policy, the data controller is:

 

Legal business name: Eppel László E.V.

 

Trading name: Budapest Voyager

 

Registered address: [[Regisztrációs szám]]

 

Company tax number: [[Adószám]]

 

Email: info@budapestvoyager.com

 

Website: https://budapestvoyager.com

 

In this policy, “we”, “us” and “our” refer to Budapest Voyager.

 

2. What this policy covers

 

This policy applies to personal data collected through:

 

  • our website;
  • contact forms or review forms on the website;
  • email, phone, WhatsApp or other direct communication;
  • booking forms and booking widgets provided through Bókun;
  • website analytics tools, including Google Analytics, if enabled with your consent;
  • other third-party tools embedded on the website, where applicable.

 

This policy does not cover third-party websites or services that we do not control. If you use third-party services, such as Bókun, Google, WhatsApp, Tripadvisor or other platforms, their own privacy policies may also apply.

 

3. Personal data we collect

 

Depending on how you interact with us, we may collect the following types of personal data.

 

3.1 Information you provide directly

 

This may include:

 

  • your name;
  • email address;
  • phone number;
  • message content;
  • preferred tour or service;
  • requested date and time;
  • number of guests;
  • language or special request information;
  • any information you voluntarily include in a contact form, review form, email, WhatsApp message or booking note.

 

3.2 Booking-related information

 

When you make or start a booking through the website, the booking function may be provided by Bókun, a booking management platform for tours and activities.

 

Booking-related data may include:

 

  • name and contact details;
  • booking date, tour date and selected product;
  • number of participants;
  • pickup, meeting or tour-related notes, if provided;
  • payment, billing or transaction-related information;
  • booking status, cancellation or modification details;
  • communication related to the booking.

 

Payment details are usually processed by payment providers and booking technology providers. We do not intentionally collect or store full payment card details directly on our website.

 

3.3 Technical and analytics data

 

When you visit the website, certain technical data may be processed, such as:

 

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • approximate location derived from technical data;
  • pages visited;
  • buttons clicked;
  • referral source;
  • date and time of visit;
  • consent status for cookies and tracking.

 

Analytics tools, such as Google Analytics, are used only where they are enabled and where the required consent has been obtained.

 

3.4 Communication data

 

If you contact us by email, phone, WhatsApp or another communication channel, we may process the contact details and message content needed to respond to you and manage your request.

 

4. How we use your personal data

 

We use personal data for the following purposes:

 

  • to respond to enquiries;
  • to provide information about our tours and services;
  • to process and manage bookings;
  • to provide customer support before, during and after a tour;
  • to send booking confirmations, updates or operational information;
  • to manage cancellations, changes, refunds or complaints;
  • to improve our website and services;
  • to measure website performance and understand how visitors use the website;
  • to protect the security and integrity of the website;
  • to comply with legal, accounting and tax obligations;
  • to establish, exercise or defend legal claims.

 

We do not sell your personal data.

 

5. Legal bases for processing

 

Where the GDPR or similar data protection rules apply, we rely on the following legal bases:

 

Performance of a contract

 

We process booking and customer information where this is necessary to provide the tour or service you requested.

 

Legitimate interests

 

We may process data where necessary for our legitimate business interests, such as responding to enquiries, improving our services, preventing misuse, managing customer relationships and protecting our legal interests.

 

Consent

 

We rely on consent for non-essential cookies, analytics cookies, certain marketing technologies and optional communications where consent is required.

 

You can withdraw consent at any time through the cookie settings on the website or by contacting us.

 

Legal obligation

 

We may process and retain certain information where required by law, including accounting, tax, consumer protection or legal compliance obligations.

 

6. Bókun booking system

 

Our website uses Bókun technology to support online bookings for tours and activities.

 

When you use the booking function, personal data entered into the booking flow may be processed through Bókun and its related technology and payment partners for the purpose of managing the booking, payment, confirmation, availability and customer communication.

 

Bókun’s own privacy and data processing terms may also apply to the way Bókun processes personal data within its platform. Bókun’s published privacy information explains that it may collect information such as identifiers, contact details, commercial information, payment-related information and internet activity information in connection with its services.

 

We recommend that users review Bókun’s privacy information when completing a booking through Bókun-powered booking tools.

 

7. Google Analytics

 

We may use Google Analytics to understand how visitors use our website and to improve the website, content and booking experience.

 

Google Analytics may process technical and usage information such as page views, events, device information, browser information and approximate location information. We use this information in aggregated or statistical form to improve the website and our services.

 

Where required, Google Analytics is used only after the visitor has provided the relevant consent through the cookie banner or consent management tool.

 

We aim to configure Google Analytics in a privacy-conscious way, including by using consent-based tracking and Google Consent Mode where applicable.

 

You can refuse or withdraw analytics consent through the cookie settings on the website.

 

8. Cookies and similar technologies

 

Cookies are small text files placed on your device when you visit a website. Similar technologies may include local storage, pixels, tags or scripts.

 

We use cookies and similar technologies for the following purposes.

 

8.1 Essential cookies

 

These are necessary for the website and booking functions to work properly. They may support security, page loading, consent settings, booking flow, forms and basic website functionality.

 

Essential cookies cannot usually be switched off through the website because the site may not function correctly without them.

 

8.2 Analytics cookies

 

Analytics cookies help us understand how visitors use the website. For example, they may help us see which pages are visited, which buttons are clicked and how visitors move through the website.

 

Analytics cookies are used only with consent where required.

 

8.3 Marketing cookies

 

Marketing cookies may be used to measure advertising performance or show more relevant advertising on platforms such as Google or Meta, if such tools are later enabled.

 

Marketing cookies are used only with consent where required.

 

8.4 Third-party and embedded content cookies

 

Some third-party tools, widgets or embedded services may place cookies or process data when they load. These may include booking widgets, review widgets, maps, videos, WhatsApp links or social media elements.

 

Where possible, non-essential third-party technologies should be controlled through the consent management tool.

 

9. Cookie consent and preferences

 

When you first visit the website, you may see a cookie banner or consent panel. Depending on the available settings, you may be able to:

 

  • accept all cookies;
  • reject non-essential cookies;
  • manage your preferences by category;
  • update or withdraw consent later.

 

If you reject non-essential cookies, the website should still remain usable, but some analytics, personalization, marketing or embedded features may be limited.

 

You can also control cookies through your browser settings. Please note that blocking all cookies may affect the operation of the website and booking functionality.

 

10. Who we share data with

 

We may share personal data with trusted service providers where necessary to operate the website, provide our services or comply with legal obligations.

 

These may include:

 

  • Bókun and booking technology providers;
  • payment processing providers;
  • website hosting and website builder providers;
  • email and communication providers;
  • analytics providers, including Google Analytics where enabled;
  • consent management providers;
  • accounting, legal or professional advisors;
  • public authorities where required by law.

 

We only share personal data where there is a valid business, contractual or legal reason to do so.

 

11. International data transfers

 

Some of our service providers may process personal data outside the European Economic Area or the country where you are located.

 

Where required, we rely on appropriate safeguards for international transfers, such as adequacy decisions, Standard Contractual Clauses, contractual protections or other lawful transfer mechanisms.

 

12. How long we keep personal data

 

We keep personal data only for as long as necessary for the purposes described in this policy.

 

Typical retention periods may include:

 

  • enquiry and communication data: for as long as needed to respond and manage the relationship;
  • booking and transaction data: for as long as needed to provide the service and meet accounting, tax and legal obligations;
  • consent records: for as long as needed to demonstrate consent status and compliance;
  • analytics data: according to the retention settings of the analytics platform;
  • legal or complaint-related data: for as long as needed to establish, exercise or defend legal claims.

 

When data is no longer needed, we will delete, anonymise or securely retain it only where legally required.

 

13. Your rights

 

Depending on your location and applicable law, you may have the right to:

 

  • request access to your personal data;
  • request correction of inaccurate data;
  • request deletion of your data;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with a data protection authority.

 

To exercise your rights, please contact us at:

 

Email: info@budapestvoyager.com

 

We may need to verify your identity before responding to certain requests.

 

14. Marketing communications

 

We will only send promotional marketing communications where we have a lawful basis to do so, such as your consent or an existing customer relationship where permitted by law.

 

You can opt out of marketing communications at any time by using the unsubscribe option in the message or by contacting us.

 

Service-related messages, such as booking confirmations, operational updates or customer support messages, are not marketing messages and may still be sent where necessary.

 

15. Reviews and user-generated content

 

If you submit a review, testimonial or feedback through the website or another channel, we may process the information you provide for customer service, service improvement and, where appropriate and lawful, publication or promotional purposes.

 

We will not intentionally publish sensitive personal information without permission.

 

16. Children

 

Our website and services are not directed at children. We do not knowingly collect personal data from children without appropriate parental or guardian involvement.

 

If you believe that a child has provided us with personal data without proper authorization, please contact us so that we can review and delete the information where appropriate.

 

17. Security

 

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

 

However, no website, online transmission or storage system can be guaranteed to be completely secure. Users should also take care when sharing personal information online.

 

18. Third-party links

 

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.

 

Please review the privacy policies of third-party services before providing personal data to them.

 

19. Changes to this policy

 

We may update this Privacy & Cookie Policy from time to time. The updated version will be published on this page with a new “Last updated” date.

 

Material changes may be communicated through the website or by other appropriate means.

 

20. Contact

 

If you have questions about this Privacy & Cookie Policy or how we handle personal data, please contact us:

 

Budapest Voyager

 

Legal business name: Eppel László E.V.

 

Email: info@budapestvoyager.com

 

Address: [[Cím]]